Frequently Asked Questions

Please click here to visit our recommended drivers and passengers best practice page.

A chauffeur holding a name sign will meet you inside the terminal at the baggage claim assigned to your flight (even if you do not have checked luggage). For international flights, your chauffeur will meet you directly outside of customs.

Please visit our Fleet page.

We accept all major credit cards and cash.

Your credit card will be authorized up to 24 hours before pick up time and the final charge will occur after drop-off.

Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information. The transaction is handled by Stripe, our credit card processing relay. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. For more information, please visit www.stripe.com

When storing customer details or using Checkout to collect payment data, Stripe sends over a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, Stripe will reverse the authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

You will automatically receive a receipt in a reasonable time after service drop-off.

For those who were hoping the answer to this question would be yes, we have news for you — Florida law specifically states that it’s unlawful to possess an open container of an alcoholic beverage or consume alcohol while either driving or while a passenger in a motor vehicle. This prohibition applies even if you’re sitting in a parked car. You can only keep containers with a broken seal in your glove compartment — if it’s locked — or in the trunk of the car.

The only exceptions to this rule are if you’re a passenger in a commercial vehicle — such as a bus,  taxi cab or stretch limo — or if you’re in a self-contained motor home that’s in excess of 21 feet in length. Black Sedans and SUVs drivers do not possess a commercial driving license, so for purposes of the open container law, you’d be in violation if you’re drinking while being a passenger in one of these services.

We provide a discount, usually 5% to active and retired military personnel with proper ID.

Rates may vary according to time of the day, day of the week and holidays.

No problem, you will enter your Payment Information when requested.

We only provide hourly "as rirected" service to the stadium with a 5 hours minimum + parking. The driver will pick you up from your location, drive you to the stadium, park the vehicle and wait to drive you back.

From a desktop computer, tablet or cellphone, visit our website at https://www.515miami.com

We care about your personal data security and for this reason no reservations will be taken over the phone. Service must be pre-arranged through this website a maximum of 2 hours in advance the transportation to be provided.

Service must be pre-arranged through this website a maximum of 2 hours in advance the transportation to be provided.

No, 515 MIAMI does not provide on-demand service.

Service must be pre-arranged through this website a maximum of 2 hours in advance the transportation to be provided.

Yes, wait time maybe incurred if no passenger contact is made within the standard grace period. Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 60 minutes from flight arrival time; Airport Domestic Arrivals: 40 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 30 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time (additional wait time will be charged in increment of 30 minutes at a rate of $90.00 / hour), (Flight arrival time is based on Flightview App information).

Please, visit our Terms & Conditions page to learn about it.

Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 90 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 60 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time. Please, visit our Terms & Conditions page to learn about it.

Please visit our Cancel / Change Reservation page

Yes, we will start tracking the flight 3 hours before the scheduled pick up time. Please make sure that you have the correct (AM) or (PM) time, otherwise it might be to late for us to detect the mistake.

Unless your flight number is changed, you don’t have to do anything, our flight tracking technology system is capable to accurately track your flight and your chauffeur will be at the airport at the right time. If your flight number is changed, you have to contact us to inform our dispatch agents the new flight information. Text messages to +1 (305) 515-5466 / E-mail: info@515miami.com

Yes, we provide baby seats for a fee (upon request), during the reservation process you will have a choice of different car seats to choose from.

Florida Child Car Seat Laws:

It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat. Failure to do so could result in a $60 fine and 3 points against your driver's license.

Florida law states:

Children 5 years old or younger must be secured in a federally approved child restraint system:

Children 3 years old and younger must use a separate car-seat or the vehicle's built-in child seat.

Children 4 through 5 years must sit in either a separate car seat, a built in child seat or a seat belt, depending on the child's height and weight.

Children 6 through 17 years old must be in a seatbelt.

Though not required, the DHSMV recommends children 12 years old and under to ride in the back seat of the vehicle when possible. This is due to safety concerns for air bag deployment, which can be dangerous for young children.

For more information on child safety seats and restraints, please visit the DHSMV guide to vehicle and child safety.

We are a local company providing service in Monroe, Miami-Dade, Broward and Palm Beach Counties in Florida and with worlwide affiliates.