FAQ

Frequently Asked Questions:

The most frequently asked questions about 515 MIAMI services are answered below. If you don't find the answer you are looking for you can contact customer support.

Where do I meet my Chauffeur at the airport?
A chauffeur with a name sign will meet you inside the terminal at the baggage claim assigned to your flight (even if you do not have checked luggage). For international flights, your chauffeur will meet you directly outside of customs.

What type of vehicles do you provide?
Please visit our Network Fleet page.

What's the payment methods accepted by 515 MIAMI?
We accept all major credit cards and cash.

Can I pay cash for my trip?
Yes, the passenger can always pay cash direct to the chauffeur, but during the booking process we require a credit card to secure the reservation.

When will my credit card be charged?
You must physically present the credit card used for reservation for the driver visual examination prior to the trip. The card will inserted into an EMV card reader for final authorization.

Is my credit card information safe in your website?
Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information. The transaction is handled by Stripe, our credit card processing relay. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. For more information, please visitwww.stripe.com

Why does my card shows an extra $1.00 charge on the statement?
When storing customer details or using Checkout to collect payment data, Stripe sends over a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, Stripe will reverse the authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

● Will I get a receipt?
Receipts are automatically sent to your email when we finalize the charges for your trip.

● I am paying for the service but I am not the passenger.  What's the procedure?
During the reservation process, you will register your name as the customer, you will place a check mark on the "I am not the passenger" option and then you will enter the passenger(s) name(s). We may ask you for extra verification.

How do I book a reservation?
From a desktop computer, tablet or cellphone, please visit our website at https://www.515miami.com

● Can I book a reservation over the phone?
We care about your personal data security and for this reason no reservations will be taken over the phone.
Service must be pre-arranged through this website a maximum of 1.5 hours in advance the transportation to be provided.

● How long in advance should I book a reservation?
Service must be pre-arranged through this website a maximum of 1.5 hours in advance the transportation to be provided.

● Can I get a ride now?
No, 515 MIAMI does not provide on-demand service.
Service must be pre-arranged through this website a maximum of 1.5 hours in advance the transportation to be provided.

What's 515 MIAMI Service's cancellation policy?
Please, visit our Terms & Conditions page to learn about it.

How long will the chauffeur wait for me free of charges?
Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 90 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 60 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time. Please, visit our Terms & Conditions page to learn about it.

How do I change / cancel a reservation?
Please visit www.515miami.com and on the top menu click on Cancel / Change Reservation

What should I do if my flight is delayed?
Unless your flight number is changed, you don’t have to do anything, our flight tracking technology system is capable to accurately track your flight and your chauffeur will be at the airport at the right time. If your flight number is changed, you have to contact us to inform our dispatch agents the new flight information. Text messages to +1 (305) 515-5466 / E-mail: info@515miami.com

Are there infant car seats available?
Yes we provide it for a fee, during the reservation process you will be given a choice of different car seats .

Do I need car seat for the child?
Florida Child Car Seat Laws:
It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat. Failure to do so could result in a $60 fine and 3 points against your driver's license.
Florida law states:
Children 5 years old or younger must be secured in a federally approved child restraint system:
Children 3 years old and younger must use a separate car-seat or the vehicle's built-in child seat.
Children 4 through 5 years must sit in either a separate car seat, a built in child seat or a seat belt, depending on the child's height and weight.
Children 6 through 17 years old must be in a seatbelt.
Though not required, the DHSMV recommends children 12 years old and under to ride in the back seat of the vehicle when possible. This is due to safety concerns for air bag deployment, which can be dangerous for young children.
For more information on child safety seats and restraints, please visit the DHSMV guide to vehicle and child safety.

Which cities does 515 MIAMI Service provides service?
We are a local company providing service in Miami-Dade, Broward and Palm Beach Counties in Florida.
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