Frequently Asked Questions

Your chauffeur will be waiting inside the terminal at the designated baggage claim area for your flight, holding a name sign for easy identification, regardless of whether you have checked luggage. For international arrivals, the chauffeur will meet you just outside the customs area.

We offer a complimentary Meet & Greet service for all airport pick-ups. Our professional chauffeur will be clearly identifiable with a name sign and will be waiting for you inside the terminal. For domestic arrivals, they will meet you at the designated baggage carousel, while for international arrivals, they will meet you directly outside customs. Additionally, the chauffeur will assist with your luggage and escort you to the vehicle.

We accept all major credit cards.

Your credit card will be authorized up to 24 hours before pick up time and the final charge will occur after drop-off.

Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information. The transaction is handled by Stripe, our credit card processing relay. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. For more information, please visit www.stripe.com

We provide a discount, usually 5% to active and retired military personnel with proper ID.

To book a reservation from a desktop computer, tablet, or mobile device, please visit our reservation page.

Service must be scheduled in advance through this website at least two hours prior to the requested transportation time.

No, 515 MIAMI does not offer on-demand service. All transportation must be pre-arranged through our website at least two hours in advance.

Yes, wait time charges may apply if no passenger contact is made within the standard grace period. The provided rates include the following built-in grace periods:

Airport International Arrivals: 60 minutes from flight arrival time
Airport Domestic Arrivals: 40 minutes from flight arrival time
Seaports: 60 minutes from scheduled pickup time
FBO: 30 minutes from scheduled pickup time
Hotels, Landmarks, Homes, Businesses & Other Addresses: 15 minutes from scheduled pickup time

Additional wait time will be charged in 30-minute increments at a rate of $90.00 per hour. Flight arrival times are determined using Flightview App information.

Cancellation Policy:

If a reservation is not canceled within the required time frame, the full fare will be charged, including tolls, parking, and any additional fees (e.g., extra services). This policy applies to all vehicle types.

Cancellation Timeframes:

Sedans, SUVs, and Vans: Must be canceled at least 2 hours before the scheduled pickup time.

Hourly Services: Must be canceled at least 24 hours before the scheduled pickup time.

Yes, we will start tracking the flight 3 hours before the scheduled pick up time.

Unless your flight number changes, there's nothing you need to do. Our advanced flight tracking system accurately monitors your flight, ensuring your chauffeur arrives at the airport on time. If your flight number does change, please contact us with the updated details by texting +1 (305) 515-5466 or emailing [email protected].

Yes, we provide child seats for a fee (upon request). During the reservation process you will have a choice of different car seats to choose from.

At our company, it is required that you notify us during your reservation if you plan to bring a pet with you. While we have a deep appreciation for animals, we also prioritize the well-being of our drivers and other passengers. It is important for us to be informed in advance as some individuals may have allergies to animal dander. If you fail to notify us, the driver has the right to reject the ride.

We are a Miami-based company offering luxury transportation to any city in Florida, as long as the journey begins or ends in South Florida.